Accessibility Statement

This accessibility statement applies to the Folkestone & Hythe website.

This website is run by Pillory Barn Design Ltd and Folkestone & Hythe District Council. We want as many people as possible to be able to use this website, and on a variety of devices. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

For information that shows how to customise the accessibility features of your computer setup or web browser, you can visit BBC Accessibility Guides (external link).

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some content and functionality provided is not fully accessible.
  • Some of our online forms are difficult to navigate and fill out using just a keyboard or screenreader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille – please email us at We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us at


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Technical information about this website’s accessibility

Folkestone & Hythe is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link).

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Third party applications
  • Some online forms

Non-compliance with the accessibility regulations

Third party applications:

  • We are currently reviewing our third party applications and working with suppliers to improve accessibility by September 2020 or on renewal of their contract if
  • We cannot guarantee accessibility standards with third party
  • Accessibility regulations will form part of future procurement
  • Online forms

We are currently reviewing these forms and working to improve accessibility by September 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our
  • Any new PDFs or Word documents we publish will meet accessibility

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

What we’re doing to improve accessibility

  • We are currently reviewing our website and have developed an accessibility roadmap that shows how and when we plan to improve
  • We carry out weekly accessibility testing applying WCAG 1 AA standards.
  • We do a combination of automated and manual
  • We welcome feedback from all our users at our Get in Touch

Preparation of this accessibility statement

This statement was prepared on 10 September 2020. It was last reviewed on 23 September 2020.

This website was last tested on 23 September 2020, conducted by Folkestone & Hythe District Council web services and Pillory Barn Design Ltd.

We use a combination of methods to test the accessibility of the website: