Accessibility Statement

This accessibility statement applies to www.folkestoneandhythe.co.uk.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using a keyboard
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

If you need advice on making your device easier to use, try AbilityNet.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, or you find any problems not listed on this page, please contact:

  • Email: communications@folkestone-hythe.gov.uk
  • Response time: we aim to reply within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

Folkestone & Hythe District Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below. This status reflects a monitoring audit carried out by the Government Digital Service (GDS) on 6 August 2025, published 8 August 2025. Accessibility improvements were made to address non-compliance issues found through a GDS monitoring which addressed some of the non-compliance. A re-test by GDS on 7 November 2025 highlighted further non-compliance.

Non-accessible content

The content listed below is non-compliant for the following reasons. We are working to fix the following issues identified by GDS:

Non-compliance with the accessibility regulations

WCAG 2.4.7 Focus Visible

  • The keyboard focus is not visible when tabbing between the magnifying glass icon and the ‘Home’ link within the breadcrumb menu
  • At 200% zoom, the keyboard focus is not visible on the hamburger menu
  • At 200% zoom, the keyboard focus is not visible after tabbing from the website logo as it tabs through the hamburger menu links whilst it is closed

 WCAG 3.2.1

  • At 200% zoom, when the keyboard tabs from the page logo it automatically opens the menu and this can be confusing for users

Folkestone & Hythe District Council have recently brought the hosting and management of this website in-house and will continue to make accessibility enhancements.

Disproportionate burden

We have not currently identified any issues where fixing them would be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

  • Live video: Live video streams do not have captions. Live video is exempt from the regulations.
  • Some third-party content (for example, embedded tools) that we do not control may not meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 10 September 2020. It was last reviewed on 30 October 2025.

It was prepared using our own internal checks using keyboard-only navigation, high-zoom testing and automated tools.